These terms and conditions (the “Agreement”, “Terms”) govern the use of One Log (“App” or “Application”), a software application developed by Silence Media SRL (“Company”, “we”, “us” or “our”). By using the App, you (the “User” or “you”) agree to be bound by the terms of this Agreement. These terms are a binding contract between you and us. You are accepting and agreeing to these Terms on behalf of yourself or the entity that you represent in connection to the use of One Log. 

1. Description of services

One Log is an application based software that facilitates adding, modifying and deleting data about clinical activity (including but not limited to anaesthesia and CPD based activities) and produce reports based on this data. Any data you submit through One Log is governed by our Privacy Policy

We reserve the right to make changes, expansions, and improvements to the application periodically and without prior notice to you. Additionally, we may, at our sole discretion, cease operating part or all of the application or selectively disable specific features at any time. Your use of the application does not guarantee continued provision or availability. Any modifications or eliminations of OneLog or its features will be done at our sole discretion.

2. Subscriptions

Some functionalities and features of the application are free of charge. We also offer subscription plans that provide access to enhanced services and additional features for a fee (“Purchased Content”, “Subscriptions”)

You may purchase the Purchased Content through a third party, such as Apple App Store or Google Play. If you purchase the Purchased Content from a third party, separate terms and conditions with such third part in addition to these terms may apply to your access to One Log.

Your payment to the third party through which you purchased the Purchased Content will automatically renew and continue until terminated. You must cancel your subscription before it renews to avoid paying the subscription fees for the next billing period. We reserve the right to modify, terminate, or otherwise amend the subscription plans we offer from time to time.

Please contact the third party (Apple App Store or Google Play support) regarding any refunds or to manage your Purchased Content.

For security and privacy reasons, we do not have the capability to view, access, or modify any financial transactions related to in-app subscriptions made through Apple (as defined below) or Google LLC. Therefore, you must contact the appropriate support team of Apple or Google LLC to address any refund requests related to your subscription.

You can cancel your Purchased Content by signing in to your account and following the instructions for canceling your subscription.

If made via a Google in-app subscription or purchase learn more about refunds from

Google Play https://support.google.com/googleplay/answer/2479637?hl=en 

You can request a refund for an Apple in-app subscription or purchase by following the guidance https://support.apple.com/en-gb/HT204084 

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN AND SUBJECT TO MANDATORY LEGISLATION, YOU ACKNOWLEDGE THAT WE ARE NOT REQUIRED TO PROVIDE A REFUND FOR THE PURCHASED CONTENT FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR THE UNUSED PURCHASED CONTENT, WHETHER YOUR LOSS WAS VOLUNTARY OR INVOLUNTARY

3. Information Collection and Use

By using One Log, you consent to us collecting data including your name, email, hospitals, and grade. You also consent to us collecting all communication between you and us as well as identifiers that associate data to your account, app usage information, crash stack traces and other data you enter through the application. Information on how you use our website is stored through cookies. 

We may use your personal data for the following purposes:

a. To provide security on the service that we provide to you.

We may also use your details, when you contact us, to ensure that your account is secure.

b. To communicate and manage our relationship with you.

Occasionally we may need to contact you by email, for example to email you about an important update or if there is disruption to our service.

c. To provide support.

We may use your email to provide support if you have a question about the service we provide.

d. To inform you about important updates or issues related to service provision.

We may contact you occasionally to inform you about improvements to our service or about new products. For example, we may contact you to tell you that there is a new app or new interface which will affect the way you use our app or the service that we provide to you.

e. To comply with legal obligations.

The business purposes for which we will use your information include safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

4. Intellectual Property Rights

All intellectual property rights, including without limitation any and all patents, copyrights, trademarks, trade secrets, and other proprietary rights, in and to the OneLog application, are owned by or licensed to Us. You agree not to modify, reproduce, distribute, create derivative works of, publicly display or in any way exploit any of the content or materials available through the Application in whole or in part except as expressly authorised by us in writing.

The OneLog application and website, along with all its contents, including but not limited to its design, layout, appearance, graphics, documents, articles, stories, and other textual content, are protected by intellectual property rights, which include copyright, and are either owned by us or licensed to us for use.

5. Data Protection and Security

We made sensible attempts to protect data introduced on the Application by the User. By downloading this Application and proceeding with the registration process, the User agrees that they will not introduce any Patient Identifiable Data (PID) on this app, under no circumstances. Any breach of this clause will be solely the responsibility of the User. Silence Media SRL as a company as well as the app developers will not take any responsibility for any breach and associated reputational, intellectual, and financial loss.

6. Sharing your data

Silence Media may share the User’s personal data with third-party service providers who provide services to us, such as hosting, data analysis, payment processing, and customer support. Your personal data may also be disclosed if Silence Media SRL or the One Log application was sold to a third party.

7. Feedback

We welcome any of your feedback, questions, comments, suggestions, bug reports, ideas, original or creative materials or other information you submit about us or One Log (collectively, “Feedback”). You can submit Feedback by using ”Found a bug?“, “Request a feature” or similar buttons found in One Log (or by contacting us through email) or via reviews in Apple App Store or Google Play. Your Feedback is non-confidential and will become our sole property once submitted to us. We will own exclusive rights, including, without limitation, all intellectual property rights, in and to your Feedback and will be entitled to the unrestricted use and dissemination of your Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You also have the right to amend and supplement your Feedback to us, which we will take into account to provide accurate information to other users about One Log’s user experience. If we decide to make your Feedback public, we will not use any of your personal data, unless you explicitly consent to it.

8. Limitation of Liability

We are not responsible for any loss of any nature caused directly or indirectly by the use of One Log application or One Log website. 

We are not responsible for any software or hardware damage associated with the use of One Log or One Log website on any type of device. 

The User is solely responsible for complying with the existing regulations regarding sensitive data management. It is the responsibility of the ‘User’ to be compliant with the existing European Regulations such as Data Protection Act when using the One Log application or One Log website.

As the user of the OneLog App or OneLog website, it is your responsibility to ensure that you have obtained the necessary consent for the input and use of data. Please note that Silence Media SRL cannot be held liable or responsible for whether or not such consent has been obtained.

9. Data Import from Other Applications

OneLog may offer the functionality to import data from other applications to enhance the user experience and facilitate the User’s transition to our app. While we strives to ensure a seamless data import process, there may be instances where data loss or corruption occurs during the import. By using One Log’s data import feature, the User acknowledges and fully accepts all the risks arising from and associated with importing data from third-party applications. 

Silence Media SRL shall not be held liable for any loss, corruption, or inaccuracy of data that may occur during the import process. It is the User’s sole responsibility to verify the accuracy and completeness of the imported data and to maintain backups of their original data as necessary. Silence Media SRL reserves the right to alter or remove this functionality at any time without any liability.

10. Modification

Silence Media reserves the right to modify these Terms and Conditions at any time. If we make changes, we will post the amended Terms and update the “Effective date” above. In case we make substantial changes to the Terms (including the changes which might affect your rights), we will always notify you via in-app consent, email, or any other means of communication we may deem fit. If you do not agree to the amended terms, you must stop Using One Log. Your continued Use of One Log after we provide the notice will imply your full acceptance of all those changes.     

11. Access to data and right to data erasure.

Under EU legislation and GDPR, as a OneLog ‘User’ you have the right to request access to your personal data held by Silence Media, as well as the right to request that this data be deleted. In most cases, this process is free of charge. We also offer an account deletion procedure in the app’s settings.

However, if the request is considered manifestly unfounded, excessive, or the User requires additional copies of the data, Silence Media SRL may charge a reasonable fee to cover the administrative costs associated with fulfilling the request.

12. Availability and Access

Silence Media will make reasonable efforts to ensure that the OneLog application and website are available 24/7/365, subject to scheduled and unscheduled maintenance and repairs. However, the availability and operation of the service depend on internet availability, and we cannot guarantee uninterrupted access. 

Silence Media SRL may suspend or temporarily disable access or functions without notice for unscheduled maintenance or repair, or due to circumstances beyond our control, for which we accept no liability. 

13. Termination

Silence Media may terminate the contract at any point without any associated liability. Silence Media will make reasonable attempts to warn Users of any change via the application or email. However, Silence Media is not liable for any loss generated by sudden cessation of service.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the European Union and Romania.

15. Dispute Resolution

In the event of a dispute arising out of or in connection with this Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved through negotiation, either party may submit the dispute to the courts of Romania or European Union for resolution, which will have exclusive jurisdiction over any such disputes.

16. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement will remain in full force and effect, and the affected provision will be replaced with a valid and enforceable provision that closely reflects the original intent of the parties.

17. No Waiver

No failure or delay by either party in exercising any right, power, or remedy under this Agreement shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise of that right, power, or remedy.

18. Entire Agreement

This Agreement, along with any other documents expressly incorporated by reference, constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous negotiations, understandings, and agreements, whether oral or written, between the parties relating to the subject matter of this Agreement.

19. Assignment

You may not assign or transfer your rights or obligations under this Agreement, in whole or in part, without the prior written consent of Silence Media SRL. Any attempted assignment or transfer without such consent will be void. Silence Media SRL may assign or transfer this Agreement, in whole or in part, without your consent.

20. Notices

All notices, requests, demands, and other communications required or permitted to be given under this Agreement must be in writing and will be deemed to have been duly given when personally delivered, sent by registered or certified mail (postage prepaid, return receipt requested), sent by overnight courier (with all fees prepaid), or sent by email to the respective addresses or email addresses provided by the parties.

21. Force Majeure

Neither party shall be held liable for any failure or delay in the performance of its obligations under this Agreement to the extent that such failure or delay is due to causes beyond the reasonable control of the affected party, including but not limited to acts of God, war, terrorism, riots, embargoes, strikes, labour stoppages, fires, floods, earthquakes, or other natural disasters, provided that the affected party gives prompt written notice to the other party of such cause and uses its best efforts to correct such failure or delay in performance.

22. Indemnification

You agree to indemnify, defend, and hold harmless Silence Media SRL, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or in connection with your use of the OneLog Application, your breach of this Agreement, or any violation of the rights of any third party.

23. Contact Information

If you have any questions or concerns regarding this Agreement, please contact Silence Media SRL at the following email address: contact@onelog.co.uk